Nicole Cable not only serves as Chief Experience Officer for CareMax, Inc., but she is also the primary reason CareMax added an Office of Human Experience (OHX). Less than two years old, the OHX has introduced many significant initiatives reflecting the CareMax dedication to promoting health equity, including creating patient journey mapping and launching a DEIB Corporate Steering Committee, addressing health equity, collection of REaL, and SOGI data.
Nicole has held several executive roles, including Chief Experience Officer at InnovaCare Health; Corporate Director, Patient Experience Programs for ChenMed Family of Companies; and Director of Patient Experience at the University of Maryland Medical Center & Capital Region.
Named one of South Florida Business Journal’s Influential Business Women of 2023 and a top 20 CX Leader to Watch by the Global Power List in 2022, Nicole’s knowledge and experience have made her a popular speaker at engagements across the country. She maintains a blog for the CX network and frequently contributes to patient experience, learning and development, diversity, equity, and inclusion publications. Nicole is also a member of The Beryl Institute’s Strategic Advisory Board, an Advisory Board Member of the Society for Health Systems, and an active member of the Patient Experience Policy Forum.
Nicole earned a Master of Science in Healthcare Sciences with an emphasis on Public Health. She is currently pursuing a PhD in Public Policy: Social Policy.